Digital driver’s licenses — now being built in many states — have a big problem that almost nobody is addressing: the likelihood that once they make it very frictionless to share our ID, we are likely ...

There is data out there that highlights the importance of digitizing government services and operations. There are even a few reports that spotlight progress for certain sectors or use cases. But ...

September 26, 2024 – The Center for Digital Government (CDG) announced the results of its 2024 Digital States Survey, a biennial evaluation of the technology practices of all 50 states. The Digital ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...

WASHINGTON, Nov 12 (Reuters) - Democratic-led states are inadvertently making their drivers' data available to U.S. immigration authorities through a little-understood digital loophole, a group of ...

New global study of 1,000 senior IT decision makers assess digital and AI adoption across five key pillars. Greater readiness drives higher ROI; 53% of Leaders report gains like cost savings, revenue ...

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. Citigroup (Citi) is an American multinational investment ...

Governments everywhere are trying to drive efficiency while providing better service to citizens. For most, this means looking to technology to grow and optimize their digital reach toward ...