Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...
Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...
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