Genesys, which is backed by Hellman & Friedman, Permira Funds and Technology Crossover Ventures, has acquired Montreal-based nGUVU, a cloud-based software provider of gamified solutions. nGUVU’s ...

nGUVU, a Montreal-based tech startup that offers an employee engagement platform for contact centers, has been acquired by Genesys, a United States-based software company that focuses on customer ...

Now, Genesys customers can take advantage of a modern way to deliver even better employee experiences. Adding native gamification further strengthens the existing WEM capabilities of Genesys Cloud, an ...

Genesys, a provider of cloud customer experience and contact center solutions, has acquired nGUVU to add gamification to its comprehensive workforce engagement management (WEM) suite. Financial terms ...

Montreal-based contact center software firm Genesys has acquired machine learning and behavioral analytics company nGUVU, for an undisclosed sum. nGUVU offers an employee engagement platform for ...

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX. Genesys ...

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation Now, Genesys customers can take advantage of a ...