You're probably familiar with chatbots because you've used them in some form within your business's digital presence, or you’ve at least interacted with one at some point in your own customer journey.

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

The marketing industry has bot fever. Years after smartphones were a shiny, fresh trend, the industry is ready for something new. So it's no surprise to see platform-agnostic chatbots already labeled ...

AI chatbot systems, such as ChatGPT, Claude, and Copilot, are increasingly used as confidants of choice, but turning to AI ...

White & Case launched a proprietary gen AI chatbot in October. The development of the chatbot was part of the firm's strategy of making sure gen AI investments serve strategic clients and practice ...

This is a heartbreaking story out of Florida. Megan Garcia thought her 14-year-old son was spending all his time playing video games. She had no idea he was having abusive, in-depth and sexual ...

Disney staffers spoke about the company's OpenAI deal and AI strategy, including AI tools they are using and one in ...

In this special guest feature, Vikram Khandpur, Chief Product Officer at Sinch, discusses how at the core of its capabilities, chatbots bring to life data-backed communications technology. Vikram is a ...