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I left the Australian Taxation Office (ATO) in July last year after working there for 22 years. I was given a redundancy package. My job had not been abolished, but a clause in the ATO enterprise ...

The old work ethic has disappeared along with the massive obsolete structures of capital which required a permanent army of producers, yet work still has far more implications than mere survival.

The impact of the Covid-19 pandemic on the contact centre market has been dramatic. According to Leigh Hopwood, chief executive of the Call Centre Management Association (CCMA), many of its members ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

Intelleca, a division of the Bytes Technology Group and South Africa's fastest growing contact centre solutions provider, has implemented the CosmoCall Universe platform at Telkom to power Telkom's ...